Shipping policy

Shipping Policy

Last Updated: June 2026

At KENZU, we are committed to providing fast and reliable shipping across the United States.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or federal holidays.

Shipping Time

United States: 5–12 Business Days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or high order volumes.

Free Shipping

We proudly offer FREE Shipping on all orders within the United States.

No minimum purchase is required.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after shipment.

Delayed or Lost Packages

If your package is delayed or appears lost during transit, please contact our support team. We will work with the shipping carrier to help resolve the issue.

KENZU is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.